Terms & Conditions

Terms and Conditions

The information provided on this website is general in nature and has been prepared without considering your personal objectives, financial situation, or needs. Before acting on any information or proceeding with any product or service, you should determine whether it is suitable to your circumstances. A full assessment of your financial position will be undertaken before any offer of credit or financial product is made.

Nothing on this website should be taken as legal, financial, or taxation advice. We recommend you seek independent advice from a qualified professional that is specific to your individual situation.

At Imperium Lending, we are committed to respecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth). This policy outlines our approach to collecting, using, storing and disclosing your personal information.

Collection and Use of Personal Information

We collect personal information to assist you with your finance requirements. This may include sensitive details such as health or any vulnerabilities you disclose. The information is used solely to provide tailored credit advice and support your application process.

With your consent, we will only share your information with lenders and service providers you choose to engage with. Your information may also be used to manage your ongoing relationship with us, including communications, account management, and service improvements.

From time to time, we may contact you with updates, promotions or information about services that may be of interest. You may opt out of these communications at any time.

Providing Your Information

Your information may be disclosed to:
- Credit licensees or related service providers.
- Third-party suppliers engaged by us (e.g. mailing or software support).
- Regulatory authorities, where legally required.

We do not sell or rent your information to external parties. All third parties we engage are required to handle your data in accordance with applicable privacy standards.

Consequences of Withholding Information

If you choose not to provide certain personal information, we may be unable to provide you with credit assistance or complete your application process.

Storage and Protection of Information

We take reasonable steps to store your personal information securely in both physical and electronic formats. Access is limited to authorised staff, and we maintain internal policies to protect against misuse, interference, or unauthorised access or disclosure.

While we employ current security technologies, we cannot guarantee the security of information transmitted online.

Access and Corrections

You may request access to your personal information or request corrections if the information we hold is inaccurate. Please contact us via email at farah.ash@imperiumlending.com.au with sufficient detail to identify your record. There is no charge for such requests.

Consent to Use Information

By engaging our services, you consent to the collection, use, and sharing of your information as outlined in this policy. If you have any questions or concerns, we encourage you to contact us.

Compliments and Concerns

Client Feedback

We welcome all feedback from our clients. If a member of our team has provided excellent service, we would love to hear about it. Positive feedback helps us recognise and reward our team.

Raising a Concern

If you are dissatisfied with any aspect of our service, we encourage you to notify us in writing. This helps us address your concerns efficiently and fairly. Please include as much detail as possible to assist our team in investigating the matter.

How We Handle Complaints

We aim to resolve complaints promptly. Where immediate resolution is not possible, we will acknowledge your complaint and keep you informed of the progress. You may contact us at any stage for an update on your matter.

If your concern is not resolved to your satisfaction, you may escalate the matter to the Australian

Australian Financial Complaints Authority (AFCA):

Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (Free call)
Mail: GPO Box 3, Melbourne VIC 3001